Here you will find questions that are asked regularly so you can find an answer here.
Have a question that isn’t shown? Feel free to email us firstname.lastname@example.org to ask us directly.
I have no idea what toy to buy, there are so many! Can I get help to decide what is best?
Of course you can! We all know that there is a huge array of products to look through and it can be overwhelming. So we are happy to help you choose the right product no matter what it may be. If you feel comfortable enough to, email us what you are looking for and we will ask a few questions to help us choose a short list of products. E.G. Do you wish to use alone or with a partner? Once we have a rough guide, you will receive a short list of products to choose from. You can choose one or more, then we will send you an invoice. Once paid, your order will be processed and sent to you.
I want my order as soon as possible, but there is no next day delivery. Is this available?
Due to payment processing through the website, order processing and delivery this can take between 7 – 10 working days. If you wish for your order sooner, please email us before you order so we can send you an invoice. Payment through Tictail card payment system takes up to 10 working days to be processed and cannot be hurried, as this is out of our hands. Paypal payment can take up to 3 working days. Payment processed through an invoice is much quicker, 2 working days. And so the order process is much quicker. Delivery is normally 3 – 5 working days tracked Royal Mail. We cannot promise it any sooner but we can help speed up the process as much as we can.
Do you sell Gift Cards?
Amongst all the offers we have on our website, we also sell eGift Cards. To purchase, click the link and follow the instructions. To redeem, please email us details of your order, eGift Card number or email it was sent to and your name and address. We shall send you an invoice of your order and the total amount minus the redeemed eGift Card. If the total is greater, you may have an outstanding balance which is to be paid before your order is processed.